Lazada Live Chat, an easy solution to contact customer service
Lazada live chat now seems to be a solution in the face of the ordering problem. Contacting Lazada customer service can actually be done in a variety of ways, from sending emails, calling to sending messages through the app.
Admittedly, when compared to the many different ways to contact Lazada, live chat is the best solution. As one of the largest markets in Indonesia, Lazada understands very well if it has to provide perfect service and support to customers, both sellers and buyers.
Usually, the buyer’s customers usually want to get a solution or information about the order problem they have, while the seller often asksabout things related to the wrong payment or return of goods sent by the buyer, of course using Lazada’s live chat, it will be faster.
If you use other methods to contact Lazada customer service, such as sending an email, it takes a long time to respond because the queue is very long, so live chat is the best solution we can use right now when we want to contact Lazada.
How to contact Lazada via live chat
Live chat suggestions from Lazada can be used as an option if you are currently having problems and need a quick response, you can use this service wherever you are, so you don’t need to worry, here’s how to contact Lazada using a live chat service.
- Visit the Lazada website. To do the Lazada live chat, you must first open the website. In addition to opening the website, you can also install the Lazada app. Download the Lazada app through the App Store or Google Play Store, install the app.
- Make sure you already have a Lazada account. When making a purchase, Lazada offers the option to create an account, so don’t forget to log in to your account so that later the complaint process is much easier. Whether through a website or an app, you can log directly into your account.
- Scroll down continuously, then look at the bottom left. Then it will be written live chat. Click on the chat article with customer care, complete all the must-fill forms starting from email and other forms. You can submit a complaint immediately and wait for customer service to respond.
Advantages of contacting via Lazada Live Chat
When compared to contacting Lazada via email or phone connection, of course, this live chat option is widely used as an option. There are various advantages that this live chat option has. Here are some advantages:
- No need to spend money. By using this live chat service, we do not need to spend a lot of money, just spend money on data packages so that problems can be solved quickly and always connect to the live chat service from Lazada.
- Bisa replied quickly. If we compare live chat services with others, it must be admitted that live chat can be responded to very quickly, so that we feel more relieved and comfortable and that problems can also be solved quickly properly.
- Like the steps above, doing a live chat using the Lazada app is easy. We just have to scroll and then click and write down what we want to convey. In addition, you can also do live chat by searching for this service in the browser, which will later be connected directly.
- It’s more convenient. This live chat service from Lazada has real-time feedback, so as customers we can get the information at the right time, besides we don’t need to pay enough attention to live chat either. For example, we can do a live chat while working.
- User-friendly. With the experience of holding gadgets constantly every day, of course we are used to writing short messages, so that when we are going to complain or ask something with Lazada live chat , we become easier to use.
Issues that can be resolved via live chat
When contacting Lazada customer service, it really doesn’t always solve the problem, because in fact there are many different things related to Lazada’s service that you can ask this customer service. Here are some issues that you can ask, such as:
- When buying products from abroad. Marketplace Lazada not only makes it easy for us to buy local products but also products from abroad. Sometimes, buying products abroad also encounters problems, such as not arriving or orders being canceled. You can ask customer service directly.
- When I recharge. Lazada also has a top-up service. Often, customers who complain are due to non-deposit funds. If within 1X24 hours you do not make a deposit, you can contact Lazada live chat.
- Product return issues. In purchasing operations, it is not always possible to get a really perfect seller in order processing, sometimes we have to see that the order does not match or the outgoing item does not match, if so you can contact customer service directly from Lazada.
- The problem of replacing goods. As a buyer, if the purchased goods are not suitable and have to wait for the change of goods, you must be impatient. If you want a quick response in replacing the goods, you can immediately contact customer service, so that the note will be given to the partyto speed up the resolution of your problem.
Tipsfor a quick fix with Lazada Live Chat
While contacting live chat from Lazada can be done very easily, you definitely want the issue resolved quickly and even properly resolved. In fact, in order for these reservation-related issues to be resolved quickly, there are some tips that you can take:
- Describe the problem in detail. To let customer service know the problem you’re having, make sure you explain the problem in detail, avoiding explaining the problem bit by bit, as it will make the complaint last longer.
- Add images when making a complaint. While it’s a bit of a hassle, by adding an image that’s relevant to your issue, Lazada’s customer care live chat will be easier to understand and check right away. Therefore, add images when making a complaint.
- Make sure that the internet is in good condition. Before contacting customer service, make sure if you have a good internet. So you can stay connected to customer service until the problem can be solved.
- Avoid abbreviating words when complaining so as not to cause misperceptions. Sometimes, because we want to send a message quickly, we abbreviate, even though it can cause misperceptions. Hence avoid abbreviating messages.
The live chat feature offered by Lazada is of course very useful, especially where it costs no money and issues can be solved quickly and very well. Therefore, there is nothing wrong with starting now if you have problems with ordering, contact Lazada live chat immediately.