BCA call center is a facility provided by the manager of Bank Central Asia (BCA) in an effort to provide complaint services from customers. A call center is defined as the call center of a company or office to receive or send requests over the phone.
BCA customers who want to communicate to the bank for example when there are questions or complaints, can contact through the CC number. You can call the contac center number 24 hours, can be via mobile phone or landline from anywhere in indonesia without the need to enter the code of each region.
But usually for calls from abroad, they must add a certain code in front of the BCA call center which we will also discuss in this discussion. In addition, to contact CS through the customer’s call center number will also be charged a rate. Customers do not need to worry, because the service fee to call THE BCA CC number is quite cheap.
Interestingly, one of the largest private banks, BCA also offers call centers without being charged service rates. Customers can contact the bank via WhatsApp, social media, email or chat through the official website. For more details, in this discussion we will review in full about BCA call center services. Come on, look!
BCA Call Center Number and Its Services
For those who want to contact this Bank through the CC service, you can dial halo BCA number at 15 00 888 without being accompanied by an area code if you are in Indonesian territory. The customer service team that receives the customer’s call through the number will provide answers according to questions. Here are some things that are often asked through Halo BCA:
Complaints related to problems
Most bca call center callers because they experience problems, both as customers and the general public. For example, ATM cards that are swallowed so that they require temporary blocking, experiencing fraud cases, blocked account numbers and other problems. Usually customers will contact CC first when they get into trouble because Halo BCA can be contacted 24 hours.
Through the contac center, you can also ask for information about any deposit products offered by the bank. Some of them such as Cpresi savings, Futures, Stages and many other products.
If you are interested in using credit card services then you can also ask for this information through Halo BCA. You can ask about which type of credit card is the most suitable or according to the criteria. In addition, customers who already have a credit card can also apply for an increase in the limit through the call center.
Services regarding the loan of funds are very common in banking activities including at BCA. You can ask about the loan information available including terms, tenors, interest and other details.
Many customers also contact BCA call center to ask about Sharia services, for example for funding and deposits.
Named Bancassurance, the products offered include Sharia Provision, Max/Platinum, Platinum Syariah and other insurance products.
In addition to questions about BCA products as mentioned above, through the call center you can also apply for a new account opening. Especially now that Bank Central Asia has provided online account opening services through internet banking and m-banking.
BCA Call Center Service Rates
To contact the bank’s call center, customers will be charged a service fee. If you contact via mobile phone then use the number +62 21 15000 888 where later you will be charged a rate starting from Rp 220 per 2 minutes. Information about the rate of this service may change depending on the policy and the type of provider used to call.
Before contacting Halo BCA, you should prepare personal data such as full name, place of birth date, account number, and birth mother’s name. Because usually when contacting banking customer service will definitely be given some confirmation questions in advance for the security of customer transactions.
By preparing the data needed and what questions you will convey, it will save the phone service rate. But if you do not want to be charged a service fee then you can contact BCA via WhatsApp which we will explain in the next sub-discussion.
How to Contact BCA via WhatsApp
In addition to the CC number, customers can also contact the bank through the WhatsApp number. This latest service from BCA is very easy for customers because they are not charged phone rates. Moreover, even though communicating through WhatsApp, customers can also still ask various service products or submit complaints.
Not only that, the call center through this whatsApp number can also be contacted 24 hours a day which means there is no time limit. So that when you need various information, you can get a quick response from BCA. However, you can only use the chat feature and cannot use the video call or voicemail feature.
Do you know how to contact BCA call center via whatsApp number? Here we provide information on the official phone number and how to contact it:
- Keep whatsApp phone number 0811 1500 998 on your phone. Remember, the wa bank number is only one and it says the name “Bank BCA” and verified logo so don’t be fooled if there are other numbers that try to contact you on behalf of BCA.
- To start a chat, go to a previously saved contact and write a start-up message #HaloBCA. After a while the customer service team or admin will reply to your chat.
- Then you can submit the question or complaint you want to convey. For example: “I want to ask about loans without grace, how?”. After that, just wait for a reply from CS which usually does not take long.
Fyi, if CS has replied to your message and there has been no reply again for some time then the chat column will be terminated by the customer service team. You can also send photos in PNG, JPEG or JPG format via chat. Curious? You can try it yourself, if you happen to need information then there is no harm in you contacting BCA via WhatsApp.
How to Contact Halo BCA Call Center For Other Free
BCA also provides other customer care services which of course are free of credit fees, including the following:
This bang Twitter account name @haloBCA that you can contact via DM or mention when there are questions about BCA products. The account should not be locked so that CS Twitter BCA can reply to messages you send.
Go to the official website of this bank and you can use the chat feature available. The official website address in bca.co.id, later you can see the messenger pop up in the lower right corner of the site page.
Halo BCA’s email address is on the email@example.com that you can use to contact the customer service team when you have any questions or complaints. Usually the email admin will discuss your message within 24 hours, but it does not rule out the possibility that it can be faster.
Well, for those of you who plan to contact BCA customer service, you can use one of the call centers above. Record and save information about the BCA Call Center so that if at any time needed it can be useful.